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Privacy Policy
Application NEX APP

I. Information about application

NEX APP is a mobile application, offered as a supplementing product to the device series NEX. It was created by company HeatQ Technology Sp. z o.o. to deliver our customers useful and modern client application, which offers a safe access, remote control and visualisation of the condition of NEX space heating device installed in customer’s premises.

The application  provided free of charges by company HeatQ and is destined to be used based on the rule “as it is”.

This website contains information about privacy policy of HeatQ Technology Sp. z o.o. to our client, who decided to use our application. Privacy policy is also available on mobile application NEX APP.

Taking any decisions about using our application means agreeing on collecting and processing by us information connected to this privacy policy. The information we collect is for the purpose of providing and improving the application. We do not share customer information with anyone, nor do we use it for any purpose other than those described in this privacy policy.

II. Collecting and using information

By deciding to use our application to obtain a remote connection and to visualize the status of the user’s heating device, you agree to initiate the client application using the following information: address number of the built-in Bluetooth module, ID of the communication device and the user’s password for the user’s account in his NEX heating device (* ). Such a data set is entered into the application and stored locally on the device in the application resources. It is sufficient to establish a connection with the user’s NEX heating device.

III. (*) Explanations:

– The identifier of the communication device is generated by our devices and assigned to the device when requesting and establishing a connection between the NEX heating device and the mobile device. The ID is stored securely.
– The user password is known only to the user and recognized by his NEX heater.

Attention: HeatQ Technology Sp. z o.o. does not have a complete set of data that would allow connection to the user’s NEX heating device. On the client’s side, the above set of data is stored in the application resources of his device.
Komunikacja typu “end-to-end” pomiędzy urządzeniem grzewczym NEX użytkownika a klientem (klientami) aplikacji mobilnej jest realizowana za pośrednictwem komunikacji radiowej, z wykorzystaniem bezpiecznych usług transmisji danych z wykorzystaniem modułu Bluetooth.

Establishing end-to-end communication means continuous transmission of secured data from the NEX heating device to the Customer’s application in order to exchange the configuration of the NEX heating device and obtain information about the status of the NEX heating device by means of the system status check, input status check, output status check, viewing current failures and viewing all system events.

HeatQ Technology Sp. z o.o. does not collect any Data connected to communication type “end-to-end”. The data is stored only in the Customer’s NEX heating device and in the mobile application.

Our application does not use third party services that may collect information to identify the user. Our application does not use and does not collect any data that may be considered sensitive.

IV. Event log data and data analysis

By choosing to use our app, you consent to the use of Crashlytics’ analytical techniques (part of Fabric, which has been acquired by Google). To learn more about Crashlytics’ privacy policy, visit:


We use these tools to collect anonymous data to better understand how the user uses our application. Thanks to them, we learn how to improve our application and which of its functions are used by the user. They also provide us with general information about where our application is used in the world and what language version our clients use.

Please be advised that in the event of any error while the user is working with the application, the Crashlytics technique enables processing of error reports saved in the event log of a given device. Log data may include e.g. device name, operating system version, application version, time and date of application use. Event log data is collected solely to enable us to develop and improve our application.

V. Cookies

Cookies are files with a small amount of data that may contain an anonymous unique identifier. They are sent to the Customer’s browser from the website visited by him and stored in the internal memory of the Customer’s device.

The website provided in our mobile application uses cookies to collect information and improve the quality of services. The user has the option to accept or decline cookies, and to find out when a cookie is sent to the client’s computer. If you decline our cookies, some parts of our website may not be available to you.

VI. Safety

We value trust of clients, who provide us data, mentioned in this Privacy Policy, that is why we try to apply commercially acceptable security measures. However keep in mind that no method of data transmission over the Internet nor data storing is 100% safe and reliable, we can not quarantee the complete safe of them.

VII. Links to other websites

Our application contains URL links only to websites connected to the company HeatQ Technology Sp. z o.o.

Changes in this Privacy Policy
Our Privacy Policy can be from time to time updated. For this reason, we recommend that you check this website periodically for possible changes. About all changes we will inform the users by publishing there our new Privacy Policy. Changes will take effect immediately after they are posted on this page.

VIII. Contact

In case of any questions or suggestions concerning our Privacy Policy, please contact us immediately at:

HeatQ Technology Sp. z o.o.
Trakt Św. Wojciecha 223/225
80-017 Gdańsk, Poland