In case of experiencing an issue with our products, we encourage you to use the following complaint procedure. Please follow the steps listed sequentially in order to submit your complaint correctly:
Step 1: Check the Terms and Conditions of the Warranty
Make sure that the problem encountered is covered by our product warranty.* Detailed warranty information can be found in the manual supplied with the product or downloaded from our website for the specific product.
Step 2: Fill in the Complaint Form
Please complete the claim form available below. Make sure you have provided all essential information regarding your complaint:
Step 3: Submitting the Complaint Form
Once you have filled in the application form, please send it together with photo and/or video documentation to the following email address: service@heatq.com
Step 4: Awaiting a response
After receiving your claim, our Complaints Team will carefully analyse the situation and work towards finding a satisfactory solution as soon as possible. We will endeavour to respond to your complaint within 14 days.
*If you encounter a problem that is not covered by the terms of the warranty, there is a paid repair service offered by our service department. To find out more please send a message with a description to: service@heatq.com
